VuCast

Please follow the below steps to set up camera and microphone:

• Click on "SETUP"
• Click on "Allow"
• Click on "Remember"
• Click on "Close"

Camera Settings:

• Click on "next"
• Click on "Change Camera" to set camera
• Select the desired camera (USB Class video 2.0 for MAC inbuilt camera)
• Click on "Close"

Microphone Settings:

• Click on "next"
• Click on "Change Microphone" to set microphone
• Select the desired microphone from the drop down
• Click on "Close"
• Click on "Exit" to see the camera and microphone set-up

Please follow the below steps to set up camera and microphone:

• Click on "SETTINGS"
• Click on "Allow"
• Click on "Remember"
• Click on "Close"

Camera Settings:

• Click on "next"
• Click on "Change Camera" to set camera
• Select the desired camera (USB Class video 2.0 for MAC inbuilt camera)
• Click on "Close"

Microphone Settings:

• Click on "next"
• Click on "Change Microphone" to set microphone
• Select the desired microphone from the drop down
• Click on "Close"
• Click on "Exit" to see the camera and microphone set-up

To see the video of a participant, click on the participant's profile picture in the taskbar. To take him off air, click on the "X" icon present on top right corner of his/her video

To focus on a particular video, click on the video in video console player. To revert back, click on the video which is in focus currently.

Please check if your camera is setup.If you still don't see the preview, please close any other applications using the camera. Now close all your browsers and restart the event.

These participants maybe experiencing poor network connection (low bandwidth). As a host, you have the option to reduce your video bit-rate to enable viewing by low bandwidth participants. To do this, please follow the steps below:

• Click on "SETTINGS" in the video console
• In the "SETTINGS" window, select "Low Quality". By default, the Low Quality is set to 128kbps. You can further reduce the bit rate lower to 67kbps. (We do not recommend going below 67kbps).

Click on "Pause" icon on video console to pause the event. If you are recording the event, the recording would be stopped automatically on pausing the event. When you resume the broadcast, click on "Record" to again initiate recording. These recordings will be stored as different record sessions in the event archive.

Click on the "PRIVACY" icon displayed right under the video. To continue with video streaming, click on the "PRIVACY" icon again.

Click on the "VIDEO" icon displayed towards bottom left in the event page, to minimize the video console. To revert back, i.e., display the video console, click on the "VIDEO" icon again.

Please follow the below steps to set up camera and microphone:

• Click on "SETUP"
• Click on "Allow"
• Click on "Remember"
• Click on "Close"

Camera Settings:

• Click on "next"
• Click on "Change Camera" to set camera
• Select the desired camera (USB Class video 2.0 for MAC inbuilt camera)
• Click on "Close"

Microphone Settings:

• Click on "next"
• Click on "Change Microphone" to set microphone
• Select the desired microphone from the drop down
• Click on "Close"
• Click on "Exit" to see the camera and microphone set-up

These participants maybe experiencing poor network connection (low bandwidth). As a host, you have the option to reduce your video bit-rate to enable viewing by low bandwidth participants. To do this, please follow the steps below:

• Click on "SETTINGS" in the video console
• In the "SETTINGS" window, select "Low Quality". By default, the Low Quality is set to 128kbps. You can further reduce the bit rate lower to 67kbps. (We do not recommend going below 67kbps).

The participant may not be using a headset/earphones. We require all the parties involved in live interaction to use a headset/earphones.

Please follow the below steps to add presentations:

• Click on "SLIDES" icon
• Click on "ADD SLIDES"
• Select any existing file in the ViVu directory and click "Add to Event"
• To add a new file, click on "My Computer"
• Upload any presentation files( *.ppt, *.pptx, *.pdf), any image files(*.bmp, *.jpg, *.gif, *.png), and flash files(*.swf) from the browse window
• Check the box to "Retain Animation" (Optional)
• Click on "Upload"

You can upload any presentation files( *.ppt, *.pptx, *.pdf), any image files(*.bmp, *.jpg, *.gif, *.png), and flash files(*.swf).

Yes, the files can be deleted by clicking on the "close" icon.

No, the participant can not download files.

Your slides window may have been minimized. Click on "SLIDES" icon which is in the bottom left corner to display slides.

Yes. Please check the box "Retain Animations" while uploading slides. This will take longer time to process the slides, but once finished, the participants can see the slides with animations when you present them.

Please check if you have clicked on "START BROADCAST". If you are already broadcasting and still the participants cannot see the slides, just click on "End Slideshow" and click again on the slides.

They might have minimized the slides window. Please ask them to click on "SLIDES" icon.

Click on "Back" in the slides console and click on the other file which you want to share with participants.

Please follow the below steps to change presenter:

• To Transfer rights to participant, he/she needs to be on air.
• Click on the participant icon to put him/her on air.
• Click on "Change Presenter" icon and select a presenter from the dropdown.

To take the control back, Click on "Change Presenter" and select "My self"

Click on "RECORD" button to start recording and click on the same button to stop recording.

Click on "Record" button which is on video console player, to start recording and click on the same button again to stop recording. This is considered as one session for a event. When you want to record another session, click on "Record" again to start a new session. You'll receive emails for each individual session recordings. Also you can find all the session recordings in your portal. Please note that when an event is paused, a recording is automatically stopped.

Once you click on stop recording, you'll receive an email to your account. When clicked on the link in email, the recording plays back. You can also find the recordings in the portal. To do this, please follow the below steps:

• Go to "Archives" section on home page.
• Click on "List recordings" for the event you are looking for - This will list all the recorded sessions of a particular event.
• Click on "View recording" to view the required session.

No, you can only watch it online. You can not save/download the recording.

Yes, group chat is recorded in the event along with the video and slides. Please see above to know how to record an event.

No, the private conversations are not recorded.

No, a participant cannot record the event. Only the event host will be able to record an event.

Please follow the below instructions to subscribe to twitter messages:

• Click on "Services" icon
• Click on "Twitter" tab
• Enter the hash tag that is promoted for the event. If you want to add multiple hash tags, please enter hash tags separated by a space
• Click on "Subscribe" button

The twitter messages are displayed in group chat. These messages are from users who post their tweets using the hash tag.

No, the users can not post messages to twitter from group chat.

Click on the "Group" icon in bottom left corner. Type the message in the text input area and hit enter. This message will be sent to all the people in the event.

Your group chat window may have been minimized. Click on the "Group" icon in bottom left corner to display the window. To hide the window, click on it again.

Click on "Group" icon to see Group chat window. To see the participant chat window, click on participant name if you are another participant. If you are host, check "How do I engage in private chat with a viewer".

No, you can not delete messages from group chat. But you can block a person from sending messages to group chat. Check "How to block trolls from group chat?"

To engage in private chat with a viewer, mouse over the viewer's profile picture and click on the "CHAT" icon. A chat window with viewer's name will open up. Any messages entered in that window will be sent to that viewer. To go back to group chat window, just click on "GROUP CHAT" icon.

To block a user from posting messages to group chat, click on the user's name in the group chat list and select "KICK". This will prevent the user from posting messages further.

Click on "Desktop" icon in the bottom left corner. Next, click on "Yes" to start sharing the desktop. Now you can either share your entire desktop or share a particular region of the desktop by resizing and dragging the rectangle. To stop desktop sharing, click on the stop icon(top right corner) and click on "Yes" to stop sharing the desktop.

Your desktop window may have been minimized. Click on "Desktop" icon on bottom left corner to display the shared desktop.