How do I calculate IVR ports?
So general formula to get number of ports is: Number of ports = Daily minutes * Peak Ratio / 1440.
What are IVR ports?
IVR (Interactive Voice Response) Ports are telephony objects uniquely identified by the numbers within IVRs at which telephone calls may reside and be handled. When you register a new IVR in the Configuration Database, an IVR Ports folder under this IVR is automatically created.
How is call capacity calculated?
To calculate occupancy, you simply divide the number of erlangs (traffic intensity) by the number of agents on the contact centre floor and then multiply it by 100 to obtain a percentage occupancy figure.
What is IVR process?
Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response.
How do IVR systems work?
How does IVR work? IVR works by combining existing physical phone system setups with VoIP technology to create a call routing system. This system is then supported by IVR software to help build out automated menus that direct calls to the appropriate departments, live agents, or databases as necessary.
What is IVR PIN?
This is a 6 digit number that is assigned to your permit at time of creation. To locate the pin number, you have two options. 1. The easiest is to simply look at your posted permit. The IVR PIN number is located at the top on the right hand side below the Issued Date.
What is Cisco IVR?
Cisco Unified Intelligent Contact Management Enterprise is abbreviated as Unified ICME. Summary Description of Unified IP IVR. The Unified IP IVR (Interactive Voice Response) is a Unified CCX product package that provides IP call queuing and IP intelligent voice response functionality for a contact center.
What are the TCP and UDP ephemeral ports in CCX/IP-IVR?
CCX Administration page, Engine and CVD use RMI communication in CCX/IP-IVR, so TCP ephemeral port range is opened up for intracluster communication between these processes. UDP Ephemeral ports are used to receive audio/video RTP streams; so UDP Ephemeral port range is opened for incoming connections for streaming RTP media from CTI ports.
Which CCX ports are used by FIPPA?
Table 1. Unified CCX Port Utilization Intracluster communication (see table note) Bidirectional Used for page push to phone from the FIPPA Service Cisco Unified CCX Socket.IO Service Bidirectional This is the port where live-data reporting clients can connect to socket.IO server. Cisco Unified CCX Socket.IO Service Bidirectional
What do the columns in the Port Utilization tables describe?
… The columns in the port utilization tables in this document describe the following: A value representing the server or application and where applicable, the open or proprietary application protocol.
What is Port 8445 used for?
Cisco Finesse Agent/Supervisor Desktop and Cisco Finesse Administration Console accessed using port 8082 is automatically redirected to port 8445. Secured HTTP port to access Cisco Finesse Tomcat web applications.