Who is responsible for UPS package loss?
No matter your role in a lost or stolen package, shipper or receiver, the process of delivery replacement is not simple. With UPS, if you’re the recipient, you are going to need to contact the shipper, because all reports of lost packages and claims must be filed by the shipper.
Who should file a claim with UPS?
If you’re still unable to locate the package, the sender or the intended receiver can initiate a claim. Damaged: The shipper or receiver can initiate a claim on a damaged package, although UPS encourages the shipper to report package problems.
How do I get a refund from UPS?
Call 1-800-PICK-UPS (1-800-742-5877) and say “Refund.” Or log into the UPS Billing Center and select Request a Refund.
What can you do if UPS loses your package?
UPS lost packages:
- Call 1 (800) 742-5877 – speak with customer service for a tracking update.
- Ask neighbors if they received the package.
- Wait 24 hours after the expected delivery date and time to file a claim.
- Start a claim with UPS here. . .
How much does UPS pay for lost packages?
UPS provides all packages automatically with $100 worth of liability for loss or damage. A shipper can choose to declare a higher value for the shipment with an additional charge.
How do I report a missing UPS package?
How long before a UPS package is considered lost?
24 hours
In order to be considered lost, a package must still be undelivered for at least 24 hours following the expected delivery date and time.
How long does a UPS lost package claim take?
How long does the claim process take? Once your UPS claim with supporting documentation has been issued, processing takes on average 8-15 business days. Claims that have been approved and payment paperwork has been provided, processing generally takes between 3-5 days.
How much does UPS cover for lost package?
$100
UPS provides all packages automatically with $100 worth of liability for loss or damage. A shipper can choose to declare a higher value for the shipment with an additional charge. With this in mind, UPS specifically states that UPS declared value is not insurance.