What is the function of public complaint commission?
The main function of the Public Complaints Commission is to ensure that impartial investigation is provided on behalf of the complainants who feel aggrieved by the action or inaction of the government or local government or private companies.
What is the meaning of public complaint?
Public complaint means a statement of allegations leveled against any person.
What is Public Complaints Commission in Nigeria?
The Public Complaints Commission (PCC) is Nigeria’s Ombudsman. The Public Complaints Commission (PCC) has powers to investigate any matter, where there is injustice against any person by any government office, ministry, department, agency or corporation.
What are the challenges of public complaint commission?
Other limitations are as follows:
- It cannot investigate the activities of top officials in government e.g the President.
- No power to question or challenge e.g the decision of the court.
- Lack of confidentiality.
- The need to preserve and safeguard state security and vital national interest.
What is the function of ombudsman?
An ombudsman is an official, usually appointed by the government, who investigates complaints (usually lodged by private citizens) against businesses, financial institutions, universities, government departments, or other public entities, and attempts to resolve the conflicts or concerns raised, either by mediation or …
When was public complaint commission established?
When Nigeria established the Public Complaints Commission (P.C.C.) in October 1975 with a nation-wide network of offices, it became the first West African country to set up such a system, and the largest federal government to have it at national and state levels.
What is complaint example?
The definition of a complaint is an expression of, or the cause of, pain, anger, discontent, regret or annoyance. An example of complaint is a statement about how poorly a certain shop runs its business. An example of complaint is a major fault in a chain restaurant.
How do you handle complaints?
Complaints handling procedure
- Listen to the complaint. Thank the customer for bringing the matter to your attention.
- Record details of the complaint.
- Get all the facts.
- Discuss options for fixing the problem.
- Act quickly.
- Keep your promises.
- Follow up.
Who is the head of public complaints commission in Nigeria?
The Chief Commissioner, Public Complaints Commission (Nigerian Ombudsman) Mr Abimbola Yusuf, appointed Mr Philip Enyali as the new Secretary to the Commission in Abuja, the Nation’s capital.
When was public complaints established?
The Public Complaints Commission was established after the Civil war which was between 1967-1970. It was established as a way to curb the activities of those in power then. They wielded so much power which was harmful to their subordinates and the citizens of the country.