How do I claim compensation from TfL?
Claim a refund online If the delay happened in the last 28 days and you were delayed for 30 minutes or more, you can claim a refund with contactless and Oyster account. Or create an account. If you’re claiming a refund for a delay on TfL Rail and can’t see your station in the list, call us on 0343 222 1234.
How long does it take for TfL to refund?
Answer for TfL Refunds Transport for London (TfL) aims to provide refunds within 10 working days. There are instances, such as complex claims or a large volume of claims arriving at once, when this is not always possible.
Why did TfL give me a refund?
TfL says it sometimes gives out automatic refunds, because it can predict where you should have flashed your card but couldn’t. Its system can remember the symmetry of favourite journeys, for example between your home and work, and from that work out where it thinks you meant to tap out.
How long is a severe delay TfL?
Severe delays could be declared after 15 minutes in rush hour, or after 20 minutes off-peak.
Can I sue TfL?
If you were injured while using any of TFL’s transport services, you may have legal grounds for filing a TFL accident claim. Pursuing a TFL accident claim is similar to filing any public transport accident claim.
Is it cheaper to use contactless or Oyster?
There is a very small financial advantage to using a contactless card if you’re in London for more than a week and travel extensively every single day (weekly capping) but otherwise it’s no cheaper than using an Oyster.
How do I sue TfL?
How do I make a complaint?
- Make a complaint online.
- Phone: 0343 222 2222 (TfL call charges) International : +44 343 222 2222. Textphone: 020 7649 9123 if you have impaired hearing. Please make sure you have all the relevant details to hand before calling.
- Write to: Customer Services Manager. Congestion Charging. PO Box 344.
How much do I get for delay repay?
15-29 minutes you’re entitled to 25% of the cost of a single journey. 30-59 minutes you’re entitled to 50% of the cost of a single journey. 60-119 minutes you’re entitled to 100% of the cost of a single journey. 120+ minutes you’re entitled to 100% of the cost of a return journey (a full day’s travel)
Who is the ombudsman for TfL?
the Local Government Ombudsman
If you are still unhappy with the outcome, you can ask London TravelWatch or the Local Government Ombudsman (LGO) to consider your complaint.
How do I get a refund for a national rail ticket?
If you used a paper ticket or National Rail smartcard, refunds are made by transfer into your bank account We do not give refunds if you travel for free using a Freedom Pass, 60+ Oyster photocard, Veterans Oyster photocard, or for children aged 11 or under travelling for free accompanied by an adult. You must claim within 28 days of the delay.
How do I claim for a delay on the train?
You must claim within 28 days of the delay. If the delay happened in the last 28 days and you were delayed for 15 minutes or more: Or create an account. Choose ‘paper ticket’ as your ticket type if you use a National Rail smartcard and enter your full card number where asked to enter your ticket number.
How long does it take for a refund to be issued?
Please wait at least 48 hours as you might receive an automatic refund. We do not give refunds for delays outside our control, including: You need a contactless and Oyster account to claim a refund.
What if my train is delayed for 15 minutes or more?
If the delay happened in the last 28 days and you were delayed for 15 minutes or more: Or create an account. Choose ‘paper ticket’ as your ticket type if you use a National Rail smartcard and enter your full card number where asked to enter your ticket number.
