Can I get a refund on my Thomas Cook flight?

If you book a non-refundable room, you will not be able to cancel or change your booking and no refund will be available. Deposit payment options are not available on bookings which include non-refundable rooms. Full payment is required at the time of the booking.

How long does a refund from Thomas Cook take?

If we are unable to find something that suits the customer we will organise a full refund for them within 14 days.

Can I cancel my Thomas Cook holiday?

The easiest way is by logging into Manage Booking, where you can let us know that you’d like to cancel your holiday. If it’s urgent, please contact one of our travel advisors instead, by phone or via Live Chat.

Is Thomas Cook Atol protected?

We’re ABTA registered and ATOL protected At Thomas Cook, we’re licensed by the Civil Aviation Authority (CAA) which means your holiday is protected by the Air Travel Organiser’s License (ATOL).

Can I still use my Thomas Cook vouchers?

If you have a “Thomas Cook Cash Passport”, which is a prepaid Lyk card, you’ll be pleased to know that the cards are still valid. This is because they are issued by Wirecard Card Solutions Ltd and operated separately from Thomas Cook.

How long does it take a refund to credit card?

three to seven business days
How long does a credit card refund take? The time frame for a refund to be fully processed is usually three to seven business days, but this can vary according to the circumstances.

Will I lose my money if I cancel my holiday?

You can cancel your holiday plans for personal reasons, but you’ll probably have to pay a termination fee. The cost of the fee is usually a percentage of what you paid, and can increase the closer your trip gets. For example, if you cancel 60 days before it starts, you could lose 50% of its cost.

Is Thomas Cook back?

Travel brand resurrected as online-only agent by Chinese owners Fosun. Thomas Cook is back in business again in the UK exactly 12 months after the collapse of the 178-year-old travel company.

Are Thomas Cook back?

Is it safe to book holiday with Thomas Cook?

We’re ABTA registered and ATOL protected At Thomas Cook, we’re licensed by the Civil Aviation Authority (CAA) which means your holiday is protected by the Air Travel Organiser’s License (ATOL). We’re also members of the Association of British Travel Agents (ABTA).

Can I get a refund on Thomas Cook vouchers?

While it’s extremely unlikely that you’ll be able to claim the money back as a refund, there is a chance that whoever bought you the card, in this case Guy’s employer, will be able to recoup the original cost from their credit-card issuer or bank. If they paid in cash, it is unlikely that any money will come back.

How do I use my Thomas Cook Gift Card?

How to Redeem Gift card

1. Select Product. Select Flight/ Hotel/ Holidays and proceed towards payment.
2. Payment Mode. Select Gift Card as a payment mode.
3. Gift Card Details. Enter the 16 digit Gift Card number and 6 digit pin to validate your card.
4. Confirmation.