What is passenger service agent in airport?
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve.
How do I become a passenger service agent?
The qualifications you need to become a passenger service agent include a high school diploma, completion of on-the-job training, and customer service skills. Post-secondary education is usually not required.
What are the duties of passenger service agent?
Passenger service agents have a wide range of responsibilities, which can include:
- Providing information to passengers about flight times, gate changes, delays, and other pertinent information.
- Processing boarding passes, checking identification documents, and directing passengers to security checkpoints.
What is the best job in airport?
Ticketing / Gate Agent.
How much does an airport passenger service agent earn?
The average salary for a passenger service agent is $15.34 per hour in the United States.
Do passenger service agents get free flights?
Gate agents can receive free or discounted flights based on the policy of the airline they work for. This can include free flights, reduced fares, and in some cases you can even get these benefits for their friends and family.
Is a passenger service agent a flight attendant?
The passenger service agent is based in one airport, unlike flight attendants who travel from place to place. Like flight attendants, their schedule is a far cry from regular 9-to-5 office hours. Passenger service agents can work day shifts and night shifts, and even overtime when they need to.
Do airports pay well?
The Bureau of Labor Statistics provides data on wages and employment in the air transportation industry. Airports and airlines employ a wide variety of workers, and salaries range from around the median wage to very high paying.
What qualifications do I need to work at airport?
You can apply directly to become an airport information assistant. Most employers would expect you to have a good standard of general education, including GCSEs at grades 9 to 4 (A* to C) in English and maths, or equivalent qualifications.
What is passenger ground services?
IATA Passenger ground services in the airport In IATA Passenger Ground Services, the term “ground handling” describes the wide range of solutions supplied to promote an airplane trip or aircraft ground repositioning, prep work for as well as upon conclusion of a trip which will consist of both customer support and ramp …
Do you fly for free if you work at an airport?
Whether you’re a pilot, flight attendant, gate agent or even an intern, you may have standby travel privileges that get you free flights on the airline you’re working for and (potentially) on partner airlines.
How do I become an airport customer service agent?
How to Become an Airline Customer Service Agent. Qualifications to become an airline customer service agent include a high school diploma or the equivalent. Working in an airport, the ability to obtain a Secured Identification Display Area (SIDA) badge is required.