How can I contact DU?
4 390 5555du / Customer service
How do I book an appointment with Du online?
Appointments can be booked by personal and business customers via the duApp, which generates a code to be input into the machine as they enter the store – after doing so they will automatically be next to be seen.
What is du customer care email?
Emails were received through [email protected] and [email protected].
How do I register a complaint to du?
du’s consumer mobile customers can call 155 direct from their mobile, 800 155 from any UAE phone, or +971 555 678 155 from overseas. Home services customers can call +971 4390 5555 from any phone. Both home services and consumer mobile customers can email [email protected], or fax +971 4365 6555.
What is my du consumer number?
You can find your account number on your bill. Once you enter the number and CAPTCHA code correctly, click on ‘Continue’. You will see your contact details where we will be sending you the registration link. In case your contact details are incorrect, kindly contact www.du.ae/contactus to update your details with us.
How do I transfer my SIM card to another name?
You can Transfer the Ownership of SIM card. You have to visit authorised local operator store. Then you have to submit few documents for address and photo proof. Proof of Address and Proof of Identity is required from both customer (Existing and new customer).
How do I change my mobile network and keep the same number?
This is called porting your mobile number. To keep your mobile number and transfer it to another network, you need to request what’s called a Porting Authorisation Code (PAC) from your old provider and then let your new provider know the code. They will then schedule the switch.
How can I check my du subscription?
The number to remember for our prepaid services. Check your balance and access many prepaid services!
What happens if you don’t pay your du bill?
If you are a du customer, and if you do not pay the charges owed to us by the due date on the invoice, we may do the following. a) Charge a late-payment fee; b) Suspend, cancel or block your services and equipment; c) Withhold any amounts we owe you; or d) Instruct a debt collection agency to collect any unpaid amount.
How can I check my du activated services?
Dial *135*# | Prepaid Services | Mobile Support | Support | du.
How do I get rid of du home wireless?
Just call at DU service helpline number 00-971-4290-5555 and say them to cancel your home WIFI connection. You can cancel this service also when your contract is remaining. They will close your connection in 30 minutes after submitting the request by calling. It is also simple.