How do I contact Sophos technical support?

1. Burlington. 781-494-5800. 3 Van de Graaff Drive.
2. Dallas. (888) 767-4679. 2121 N Pearl Street Suite 300 Dallas, TX 75201.
3. New York City. (888) 767-4679.
4. Pennsylvania. Sophos, Suite 200 Cranberry Business Park, Building 300 3159 Unionville Rd.
5. Salt Lake City. (888) 767-4679.
6. Santa Clara. 408-484-3800.

How do I raise a support ticket with Sophos?

Open your ticket After you have successfully logged in with your Sophos ID, click on the green button labeled New Technical Support Case . After that, a relatively long form will appear where you can describe your support case. In the Description field, explain your problem as best you can.

How do I enable support access on Sophos Central?

Identify the unique Central ID and enable remote access for the Central Dashboard in question

1. Go to: Account Details–>Sophos Support–>Remote Assistance. Enable the toggle, and ‘Save’
2. Provide Technical Support with the unique Central ID that is shown on this same page.

How do I find my Sopho license number?

To check your available licenses: On the menu sidebar, under SETTINGS, click Setup > Sophos setup, and then click the License tab. The following information is displayed: Maximum number of licenses: Maximum number of device users (and unassigned devices) that can be managed.

How does Sophos Central work?

Sophos Central is a single cloud management solution for all your Sophos next-gen technologies. With a unified management console, real-time information sharing between products, and automated incident response, it makes cybersecurity easy and more effective.

How do I enable Remote Assistance in Sophos?

Sign in to Sophos Email Appliance. Click Help > Sophos Support. Click Enable under Remote Assistance. Note: Once the tunnel is established, it will display the message The remote connection to Sophos is successful and an outbound SSH connection to Sophos Support services is opened.

What 2 methods can Sophos support use to access the UTM?

Webadmin and SSH access with a password. SSH root Access with Public Key Authentication.

How do I activate my Sopho License key?

To activate a license, do as follows.

1. Ensure you have the license key shown in the License Schedule that Sophos sent you.
2. Look for your account name in the upper right of the user interface.
3. Now use your license key.
4. If your account already has licenses for the features included on the key, you see another dialog.

What happens when Sophos Endpoint License expires?

when the license expires [apart from the legal implications of using the software after expiration] endpoints no longer receive detection data (and software) updates thus protection will deteriorate. And for cloud managed versions you’ll lose access to the console.

Is Sophos Central free?

Sophos now provides the ability to monitor 25 cloud assets absolutely free. To activate, signup via the Cloud Optix AWS Marketplace listing, then once logged into your Cloud Optix account simply activate the free tier from the top right corner of the Cloud Optix dashboard.

Is Sophos better than Kaspersky?

Kaspersky is far better than sophos but Kaspersky is resource hungry. It slows down the system noticably. Which is better to join as a fresher, HCL or TCS? Originally Answered: Which is a better company, HCL or TCS?

Who can install Sophos?

Sophos for Virtual Environments is currently included in all Sophos Server Protection licenses. If you have a Server Protection license, you can download and install the product. If you have any questions about licensing entitlement, we recommend you contact your Account Manager.

How to install Sophos antivirus?

– Sophos — download definition updates from the official Sophos servers. – Your own server — download definition updates from an on-premise server. – None — do not download definition updates.

What is technical support?

What Does Technical Support (Tech Support) Mean? Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.