What does it mean to go the extra mile in customer service?
The term “going the extra mile” is a very old expression. It describes individuals who provide great customer service whether it’s over the phone, in person or via email. It comes down to basically doing more than is expected, trying a little harder and going above the norm.
Why is it important to let the customer know you have gone the extra mile?
Harvard Business Review cites that “customers who had the best past experiences spend 140% more compared to those who had the poorest past experience.” It’s difficult enough getting a customer through the door so go the extra mile to make it worthwhile!
How do you go the extra mile at work examples?
These are three methods to incorporate into your work ethic:
- Always deliver more than expected. More is always better, especially when it comes to your work.
- Stay focused on being productive. It can be really easy to get off track during the work day.
- Work beyond the 9-5.
What does it mean to go the extra mile at work?
make a special effort to
phrase. If you say that someone is willing to go the extra mile, you mean that they are willing to make a special effort to do or achieve something.
When have I gone the extra mile for someone?
Filling in for a manager or boss who couldn’t attend work for unexpected reasons. Going out of your way to fulfill a special request for a patient, customer, client, etc. Anything else you did beyond your typical job duties to give your company’s customers or clients a great experience.
How did you go the extra mile for a customer answer?
1. Example Answer: As a customer service representative, I’ve always tried to exceed the expectations of the customers. After I helped any customer with a problem, I would follow up with them during the following week.
What makes you go the extra mile?
To go the extra mile means to do more than is required to accomplish a task or reach a goal. Going the extra mile can mean several things such as: Sending an appreciation note or Thank You card to someone who did a good job. Surprising a customer with an unexpected gift.
Are you willing to go the extra mile?
If you say that someone is willing to go the extra mile, you mean that they are willing to make a special effort to do or achieve something. The President is determined ‘to go the extra mile for peace’.
Can you give me an example of when you have gone the extra mile for a candidate and what the outcome of that was?
Example Answer: I had done their tasks before, so I volunteered to help them. I worked hard with them, including many extra hours, and we were able to meet the deadline. Key Takeaways: The answer shows that the candidate did his part, but didn’t stop there.
How do you go above and beyond for a customer?
What Going “Above and Beyond” for the Customer Really Means
- Thinking about the customer’s wants and empathising with them.
- Listening to and understanding the customer’s needs.
- Being empowered to go above and beyond the customer’s expectations.
How do you go the Extra Mile in the contact centre?
Dave Salisbury defines the term “going the extra mile” in the contact centre and says what needs to happen for advisors to start doing so. I recently met a unique call centre representative, who, when asked by management to “go the extra mile for the customer”, remarked, “I go the extra mile for the customer by simply answering the phone.”
Do you need to go the Extra Mile in customer service?
You don’t need to go overboard, especially with a small team. You don’t need to be open seven days, 365 a year. But make sure that people know how to reach you and when they can. That’s a great start when it comes to going the extra mile in customer service.
How do advisors go the extra mile for customers?
Also, advisors will make opportunities to “go the extra mile” for customers when they are confident that the business stands behind them in processing, in a timely manner, the advisor’s requests made on behalf of that customer.
What is a good example of going the extra mile?
Another story is about KROSS, a Polish company that makes bicycles and bike frames. They also make a great example of going the extra mile for a customer Three very young boys decided to earn and save money for their dream bikes on their own.