What is UCCX used for?
Cisco UCCX is a contact center application for handling customer calls, chat and email enquiries. It is created by a company called Spanlink which is now called Calabrio and acquired by Cisco. It is for small to medium-size call centers and supports around 400 agents.
What is CCDR report?
Contractor Cost Data Reporting (CCDR) is the primary means within the Department of Defense (DoD) to systematically collect actual data on the development and production costs incurred by contractors in performing DoD acquisition program contracts.
What is UCCX Ucce?
UCCX is the small-size call center platform that supports up to 400 agents. UCCE has more comprehensive features and targets sophisticated operations and large agent numbers.
What is Csq UCCX?
UCCX Contact Service Queue (CSQ) – Would like to ring all agents that are in Ready? UCCX, v10.6.1. We have a request to create a csq that when called will ring on every agent in Ready.
What is Cucm and UCCX?
Cisco UC (Unified Communication) family has many members – CUCM (CallManager), Unity, UCCX (IPCC Express), CER, CUPS, etc. UCCX (Unified Contact Center Express) is also known as IPCC Express or CRS (Customer Response System). Since from version 8.5, UCCX was migrated to Linux platform (just like CUCM).
What is cuic Cisco?
Cisco Unified Intelligence Center (CUIC) is the application designed to assist in creating, managing, and generating reports for the Cisco’s contact center suite of products. Unified Intelligence Center serves the following primary purposes: Fetch data from base solution’s database.
What is inbound non ACD on IPCC?
Inbound Non-ACD on IPCC = Non-Unified CCX calls that are received by the agent on a Unified CCX extension, including calls made by other agents and by outside parties.
What is the difference between Cisco UCCE and PCCE?
Cisco PCCE delivers the same functionality and features as UCCE but has a relatively low ceiling. While UCCE can support 12,000 agents, PCCE is targeted at smaller deployments.
What are the different types of CSQ reports available in uccx?
UCCX 12.5 – Team Data Voice CSQ Agent Detail Report – Lists the CSQ (queue), agent name, agent ID, current state, duration, and not ready reason (if applicable) since midnight. Voice CSQ Summary Report – This is the same team report that shows up in Finesse. UCCX 12.5 – Queue Data
What are the reasons for a CCX issue?
If the agent enters a reason, that reason is displayed. If the agent does not select any reason, the system issues this reason code. Agent fails to answer a Unified CCX call within the specified timeout period. Active server becomes the standby server, and the agent loses connection to the Unified CCX platform.
How do I get Real-Time and historical data from CCX?
Those report will give your real-time data since midnight. The historical data allows you run reports that you can export to Excel. To get to these reports, click the Reports Icon on the left navigation bar. Then choose the Stock folder. To get to Live Data Reports, click the Unified CCX Live Data folder.
What is the recent call history report?
The Recent call History Report presents the recent call history details like the start time, duration of the call, type of call, phone number, contact disposition, queue and Wrap-Up reasons for the current day, since midnight. Consult calls between any two agents.