What is VMware Customer Connect?

What is VMware Customer Connect?

General Questions. What is Customer Connect? Customer Connect transforms your product license and support management experience by providing a new integrated, self-service, account-based interface focused on simplifying and streamlining your online activities with VMware.

How do I log a case with VMware support?

Filing a Technical Support Request from Customer Connect Portal

  1. Log in to Customer Connect .
  2. Select Support > Get Support from the navigation home page.
  3. Choose Technical Support > Request Support.
  4. Select either On-Premise or VMware Cloud Services (CSP) from the Product Location Drop Down, once selected, click on Next.

How do I raise a support ticket in VMware?

Contact Support

  1. Create your My VMware profile. We offer support to VMware customers through the standard VMware support channels.
  2. Go to support section. Log in MyVMware and Select “Get Support” from the quick links options.
  3. Choose category.
  4. Select product.
  5. Add description.
  6. Add further information and upload files.

How many customers does VMware have?

Our Customers Our commitment to solving the hardest technology problems is why companies trust VMware. It’s also how we’ve earned the loyalty of more than 500,000 customers globally.

How escalate SR VMware?

The Service Request is not already escalated….How to escalate a Service Request via the Customer Connect Portal (85781)

  1. Log in to the Customer Connect Portal with the user profile that is the primary contact on the SR.
  2. From the Customer Connect Portal Dashboard , Choose the option VIEW ALL SUPPORT REQUESTS.

How do I access a skyline in VMware?

In a web browser, go to https://skyline.vmware.com/advisor. Log in to Cloud Services. You can use your existing My VMware account details to log in to VMware Cloud Services.